Documents and stories based on them have raised concerns about the possible real damage caused by Facebook’s various platforms. They also provide insight into the company’s internal operations, including its approach to misinformation and moderation of hate speech, both in the U.S. and internationally, as well as employee responses to concerns about the company’s decisions.
Facebook has repeatedly tried to discredit Haugen and said reports of documents misrepresent his actions. “At the heart of these stories is an assumption that is wrong,” a Facebook spokesman said earlier in a statement to CNN. “Yes, we are a company and we make a profit, but the idea of doing it at the expense of people’s safety or well-being misunderstands where our own commercial interests are.”
Here are some key quotes from the documents submitted so far.
Incorrect vaccine information
A Facebook spokesman said the company had improved on issues raised in internal notes.
Trafficking in human beings
According to an internal report from January 2020 entitled “Domestic service and labor trade in the Middle East”, a Facebook investigation found the following: “Our platform enables all three stages of the life cycle of human exploitation (employment, facilitation, exploitation) through complex real – global networks … Resellers, recruiters and brokers from these ‘agencies’ used FB [Facebook] profiles, IG [Instagram] profiles, pages, Messenger and WhatsApp. ”
A Facebook spokesman told CNN: “We prohibit the exploitation of people without a doubt.” A spokesman said he had “been fighting human trafficking on our platform for years.”
Influence of algorithm
Facebook told CNN that the introduction of the measurement was not a “marine change” in the way the company ranked users’ activities on the social network, as it considered likes, comments and shares as part of its ranking.
Gaps in international coverage
In a press release addressing the disclosed research reports, Facebook said: “We have an industry-leading process to review and prioritize countries with the highest risk of harm and violence offline every six months. When we respond to a crisis, we use it as needed country-specific support. ”
Internal responses to the January 6 uprising