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A British Airways The plane suffered a broken windshield when an ice block fell from another plane flying 1000 ft above, causing misery to passengers unable to return to the UK. Christmas.
The Boeing 777 flew from London Gatwick to Costa Rica at 35,000 ft when ice hit his windshield in an “opportunity one in a million.”
The pilots were able to fly to San Jose, but the repairs required disaster for about 200 passengers who had to return to London by Christmas Eve.
Their flight was postponed to the next evening, but the failure to divert the plane from Jamaica meant they were forced to spend another night at the airport hotel and finally flew to Boxing Day – 50 hours behind.
A Boeing 777 was flying from London’s Gatwick to Costa Rica at an altitude of 35,000 ft when ice shattered the windshield.
Passengers stranded at the airport were outraged by repeated delays that stuck them in San Jose for 50 hours
Flight BA2236 was due to leave San Jose towards Gatwick on the evening of December 23 and passengers were initially told they were expecting a 90-minute delay.
But because of the broken windshield, the plane required specialized repairs.
Jo Mitchell and Geir Olafsson were on a honeymoon in Costa Rica and were expecting to return to Edinburgh via Gatwick in time for Christmas.
Dr. Mitchell said The Independent: ‘My husband is partly Icelandic and his family, who lives in Edinburgh, celebrates Christmas on December 24th.
“At this point, we were desperately trying to find a connecting flight that would get us there in time so we wouldn’t miss his family Christmas.
“The BA app said something vague about moving the flight to the next day. The time of year, however, showed only a four-hour delay. We did not receive any information via email or message, so we hoped it was just an error.
‘We put the car down and continued on to the airport in the desperate hope that this was not true.’
They joined dozens of others in queues at the airport for four hours to tell them the plane needed to be repaired before it could fly.
“At this point, we were devastated – we realized we were going to miss Christmas with both families,” Dr. told The Independent. Mitchell.
Jo Mitchell and Geir Olafsson were on a honeymoon in Costa Rica and were expecting to return to Edinburgh via Gatwick in time for Christmas
“People in line asked the staff for an alternative, some angry, others crying. People cried because they were told for the first time that they would miss Christmas. ‘
The passengers were taken to a hotel where the only meal available was from Denny’s fast food restaurant, and then taken back to the airport on Christmas Eve for a scheduled departure at 10 p.m.
However, they arrived and found that attempts to divert the plane from Jamaica after them had failed because the crew was at the end of the allowed working hours.
Dr Mitchell said people were “running around and crying” as the news of the latest failure meant they would now be missing Christmas day with their families.
The next day they returned to their scheduled departure at 6.50pm on Christmas Day – they faced a new delay when they finally boarded due to the apparent confusion over the number of passengers.
Passenger Alice Hill tweeted, “The Saga BA2236 from San José continues, 1h30 sat on the tarmac as ground staff failed to count who exactly is on the flight. “BA cabin crew are great and as disappointed as we are. Happy Christmas.’
BA2236 finally left with a 50-hour delay at 8.35pm on Christmas Day and arrived in London shortly after 12pm on Boxing Day.
BA apologized to the passengers “from the heart” and attributed the broken windshield to the long delay.
A spokesman said: “We would like to sincerely apologize to this year’s customers for ruining their Christmas plans.
“We will never fly a plane unless we think it is completely safe, and on that occasion our engineers could not allow it to fly.
“Since then, our teams have been working behind the scenes to do everything in their power to ensure that the plane is ready at the first opportunity to bring customers to London.
“We appreciate the patience and understanding of our customers and our engineers and crew colleagues who have also done everything they can to help.”
The windscreens in the cockpit are about two centimeters thick, made of different layers of mineral glass and clear plastic, laminated together.
The windshields are extremely heavy and made to withstand the blows of birds and ice falling from the air.
They are comparable to bulletproof glass.
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