‘Amazon embarrassed me when I tried to return a Christmas present’


Sally says:

We were all there: full of anticipation as we unwrapped the Christmas present, only to find that it was something that didn’t fit, was a horrible color, we had one of already, or, as in your case, we would never use.

You were moved when you received such a generous gift from the student’s family of a virtual assistant Alex with a screen attached, but you realistically knew he would just sit in the closet and collect dust. The donor knew the risk, so a gift invoice was attached. This was so that we would not know the price immediately, but we could find out later in the store and tactfully exchange the item for something more to our liking – with the donor not being smarter.

The staff at Amazon 4-Star embarrassed you by destroying the cover by automatically returning the customer’s card. Less money loss and more embarrassment you suffered was the biggest problem. You were justifiably confused, but you couldn’t get anywhere later by fixing a bug in the store or through its online customer support system. A £ 5 token seemed like a bad brush.

On your behalf, I turned to Amazon to see if it could fix the bug and fix things. Even though it was already too late regarding your disgust at returning an unwanted gift, I thought you shouldn’t go empty-handed before making a mistake.

At my request, Amazon investigated what had happened and soon found out that a mistake had indeed been made and that we should have received credit. The company contacted you to apologize. It reimbursed the cost of the original purchase (£ 35.99) in the form of a credit to your own Amazon account and an additional £ 35.99 for your problems.

As a teacher, you were certainly pleased to receive assurance that the store was “re-educated” by staff so that if someone returns an item with a gift invoice, they follow Amazon’s policy, which does not mean an automatic refund. money on the customer’s card.

Staff in the online chat service have also been instructed that you should continue your complaint instead of rejecting it. You said you were happy with this outcome and hoped it would prevent an equally horrific situation for others.

Martyn James of the Complaints Resolver website said, “The whole point of receiving a gift is to save the person the embarrassment of having to admit that they don’t want the gift. No one is affected by feelings and everyone wins.

“Although gift accounts have been around for decades, there is surprisingly little legislation on how they work. That’s because they’re basically a supplement that stores offer to stay loyal. ”

Mr James added: “In the end, the store should follow its own rules on how the scheme works. So if the return is to go to the recipient of the gift, this has to happen. And if the company makes a mistake, it has to correct the mistake. “

He also believes that companies should take into account the additional embarrassment associated with this, and when a cat is out of a bag, not only hand out some compensation (which Amazon did in your case), but perhaps send a bouquet of flowers to the giver as well.

I liked this idea, but I decided not to press Amazon on a flower gesture on this occasion, just in case your donor luckily didn’t notice that the refund was made.

If the donor did not provide any acknowledgment of receipt with your gift, you may be stuck with this, as it can be difficult to return an item without providing proof of purchase.

You can awkwardly go back to the donors and ask for a certificate, and that certainly wouldn’t be an ideal option for you. Your only way out would be to eBay or donate the item to a friend or relative who loves technology.



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