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Figures based on 5.2 million 999 force calls across the UK between November and April last year show that 29 per cent did not respond within the 10-second target time. That would mean almost three million a year.
Only 11 forces – a quarter of the 44 police officers – were within target with an average response time. Northumbria was the longest, averaging 33.3 seconds. In contrast, Lincolnshire and Avon and Somerset spent an average of just six seconds on each of their calls.
The response to one of the 20,999 calls of all forces took more than a minute, corresponding to 500,000 per year and six times the target time frame. It ranged from 16 percent in Northumbria to zero in Northamptonshire.
A source from the Interior Ministry said: “With significant differences across the country, this information will enable all forces to meet the expectations of the public.”
‘Second Class Service’
Rick Muir, director of the Police Foundation, which led the commission on the future of policing, said response times have been crucial in saving lives, protecting people from harm and solving crime. “Response speed is essential,” he said. “The fact that they don’t hit the target is worrying.”
David Wilson, a professor of criminology at the University of Birmingham, said the combination of rising crime declining rate of prosecution and longer response times were worrying. “It’s part of the pattern when we get second-rate services from what should be a first-class organization,” he said.
It follows warnings from the HM Police Inspectorate that the forces are in danger of being overwhelmed by an increase in 999 calls caused by lack of confidence in non-emergency line 101. It found that 999 calls increased by 11 percent in two years, and a quarter of the forces were often “overwhelmed” by demand.
Some forces said as many as 30 percent of the 999 calls now involved problems such as mental health crises that other organizations such as the NHS should address.
This affects the response times. Demands for freedom of information 22 of the 43 police forces in England and Wales show that police officers are now 28 per cent slower to attend first-class emergencies after receiving 999 calls than six years ago.
According to data obtained by the BBC, this meant, on average, three minutes longer to get to serious incidents – from 11 minutes and 20 seconds in 2015 to 14 minutes and 30 seconds in 2021.
Assistant Chief of Police Alan Todd, for the National Police Chiefs Council, said the calls were a hoax, a delay in connecting and improper use of 999 to make calls for non-urgent questions everything can contribute to delays in responses.
“We will learn from this data to improve the speed of answering 999 calls so that the public can expect a response as quickly as possible when calling 999,” he said.
Boris Johnson has been there before expressed concern that working from home was less productive. Jacob Rees-Mogg, Minister for Government Efficiency, was in charge of returning civil servants to the office.
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